No, we require no prior experience, we provide training and support throughout each process of owning a Jacks Bagels. We do have Core Values that you need to strive to maintain in every aspect of our business:
1. We won’t compromise on quality
∙ Keep a well-stocked business and never run out of products.
∙ Manage your stock effectively. Regular stock takes and sufficient cash flow are key.
∙ Taste test often.
2. We are passionate about our product
∙ Keep your shop clean and organized. De-clutter regularly.
∙ Practice suggestive selling and train your staff to do the same.
3. We are reliable and communicate effectively
∙ Maintain good relationships with suppliers by making regular payments and orders.
∙ Ask for help! Jacks HQ is your best resource for information and help. No question is a stupid one.
4. We have fun!
Smiling, energetic staff are always available and eager to assist.
5. We provide great customer service
∙ Create a relaxing, welcoming, and friendly environment for your customers. Recreate that
well-known and loved Jacks Bagels vibe.
∙ Create and keep long-lasting customer relationships. Chat to your customers often! Make a point to remember their names and favourite orders.
∙ If necessary, trade past opening and closing times. Never turn away a customer.
6. We take personal responsibility
∙ Be consistently present in your store as its owner.
∙ Correct your mistakes as soon as possible. Respond promptly and professionally to online
reviews, be they bad or good.
∙ Be aware of other coffee shop/bakery owners selling our products - look out for large,
repetitive orders.
7. We strive for excellence
∙ Everything we do, we do to achieve our highest standards and nothing less.
8. We seek opportunities for growth
∙ Anyone can suggest new ideas to Jacks HQ at any stage, we are open to hearing them!
9. We work as a team
∙ Work alongside your staff. A happy team is productive. Help, encourage, and motivate your team by using tools like incentives and rewards.
10. We contribute to our communities and our environment
∙ Build your footprint by marketing your store to schools and businesses. Make donations,
and support local community drives and events. They will support you in return.